The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Installing GoTo Add-In on Outlook 2016
I am attempting to get the GoTo add-in onto the desktop versions of Outlook 2016, this is both a company issue but I cannot even get it working on my own machine. The OS is Windows 10 Enterprise. It ...
The legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022. It may continue to work, but we won't be updating the code, so things may breakdown over time. More info can be found here:
https://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020
JConn1980 Can you specifically try these steps to add the desktop plugin?
- From Microsoft Outlook, select
or Get add-ins from the toolbar in the home tab. - Search for GoTo for Outlook then select Add.
- When prompted with the privacy policy, select Continue.
- Select GoTo Integration from the toolbar in the home tab then log in with your GoToMeeting credentials.
- Select your extension and language.
- Select Link with Office365 and link your account from the integrations dashboard.
- From Microsoft Outlook, select
Another 3 months of no response here, so I reached out to GoTo tech support directly. The tech I spoke with could not figure out the issue as well, and he ended up ending the call with the promise that his technical support team was working on the issue. Over that day and the next, they asked the following questions:
1. Confirm that I am using the same email address to log into the web Outlook interface and the account used by Outlook (I am).
2. Do I have an Office 365 account? (I do not currently).
3. Provide a screenshot of when I am installing the add-in and then how it shows the add-in is not installed (I sent a link to this thread).
4. Provide a screenshot of my toolbar with the Microsoft Store add-in icon (Again sent a link to this thread).
5. Double-check the credentials are the same for the add-in and Outlook (My credentials--and my users' credentials--do not match since we're required to change our computer password on a regular basis which is the same password used by Outlook/Exchange).
Three days later, I asked for an update and was told that to use the available add-in, it requires an Office 365 account due to changes made by Microsoft to the store. I don't know when Microsoft made these changes to their add-in store, but since the add-in has never worked for me (or my users), it's likely been since before GoTo decided to switch from the plug-in to the add-in. I don't know why no one at GoTo has been able to answer this until now.
This is essentially what we figured out as well and it's rather insane that nobody on GoTo's side was able to explain it until now. All they needed to say was "You need Microsoft 365 to use add-ins".
