There are special InRoom join instructions that you must apply to a scheduled GoToMeeting in order to make sure there is full compatibility: https://support.logmeininc.com/gotomeeting/help/schedule-a-meeting-with-inroom-link-g2m220040
InRoom Link is included in GoToMeeting Plus plans, so if you currently have a Starter or Pro plan you would need to upgrade for this functionality https://www.gotomeeting.com/meeting/pricing
Thank you. Although your account is a corporate one, it has the GoToMeeting Pro plan level, so you would need to upgrade to Plus in order to add this feature.
GoToMeeting InRoom functionality has improved!
We now support many SIP phone systems as well as H.323 communication standards.
See this support document for additional details: https://support.logmeininc.com/gotomeeting/help/inroom-link-for-video-conference-rooms-and-systems-g...