Issue with Installing GoToMeeting: Error 1722 and Failed Installation of Version 10.19.19950 and 10.

[CarolJenkins]

Hello,

I am unable to install GoToMeeting version 10.19.19950 or 10.17.19796. However, the installation of the old package version 10.4.15939 is successful.

The error message I receive during the installation of the newer versions is: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _421693A2_89BA_4B03_A4B3_147201B64F76, location: C:\Program Files (x86)\GoToMeeting\Shared\CPS\G2MCpsBridge.exe, command: "/RegServer""

We have attempted installation on multiple environments such as Windows Server 2016 and Citrix Server 7.15, but the issue persists.

Thank you.

[KateG]

Hi @CarolJenkins, error 1722 is an error associated with Windows Installer. The Microsoft Community recommends the steps below.   Please note that Citrix doesn't meet system requirements, which may contribute to this. 
 

Method 1:  Check if the Installer Service is running. To do so, follow these steps.

a.        Click Start, Click Run and type “Services.msc” (without quotes) and press Enter.

b.       Double-click Windows Installer.

c.        Set the Startup type of Windows Installer to Manual.

d.       Click Start to start the service. Note down the error message if any. Click OK.

Method 2: Reregister the Windows Installer. Follow these steps for the same.

a.           Quit all Windows programs.

b.           Click Start, All Programs, Accessories and click Run. Type “msiexec /unregister” (without quotes) in the Open box, and then click OK.

c.           Click Start, All Programs, Accessories and click Run. Type “msiexec /regserver” (without quotes) in the Open box, and then click OK. Restart your computer.