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Meeting recording missing - after start - stop - start
So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the f...
Hi Stevey,
Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error. Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck. Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.
Hi, i have the same trouble please help
My meeting is not recorded ( i use cloud recording)
ID: 647723069
168 min.
At the beginning of the meeting i clicked the Record icon but by mistake i double-clicked and recording has stopped. In seconds i realized that and immediately clicked the recording button again. And stopped at the end of 168 min.
But i found out that the recorded meeting (in cloud ) does not include total meeting, but only the first 2 seconds :(((
I need your help and support to reach my total meeting recording , it is very important. Thank you
Basak Arpacioglu
Zendo Akademi
zendoakademi I'm afraid we don't have a quick fix for this situation. You must call into Customer Support directly in order to see if the file can be recovered from the back end.
