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New Contributor

Mute Attendees

So we ran our first meeting today and weird that every single person that joined the meeting, joined unmuted (most joined via pc), and we could hear everything from their end, feed back,, toilet flushing.. it was insane.. i kept having to go in and hit "mute all" every few minutes as people joined. Certainly I'm missing some type of setting to prevent this?
I'd like to set my meetings to make everyone muted unless I specifically unmute someone, possible? Thanks
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LogMeIn Manager

Re: Mute Attendees

Hi, you should look at GoToWebinar for hosting webinars. Attendees are muted by default and cannot unmute themselves. 

 

 

Glenn is a member of the LogMeIn Community Care Team.

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9 REPLIES 9
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LogMeIn Manager

Re: Mute Attendees

Hi John,

That's odd, we actually made a change a few months back so that all attendees joined muted by default. They do have the option to tun it off on their end so that the next time they join they are unmuted: http://support.citrixonline.com/en_US/Meeting/help_files/G2M050036?title=Join+Sessions+Muted
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Mute Attendees

I agree. I kept having to mute each person that entered throughout the meeting. Is there a way I can set the meeting to keep everyone muted no matter what? We don't do interactive meetings and prefer nobody can talk. Thanks.
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New Contributor

Re: Mute Attendees

???
Highlighted
LogMeIn Manager

Re: Mute Attendees

Hi John, no there is not. With GoToMeeting attendees are aways able to unmute themselves and in some cases organizers are unable to mute them (we have an update coming that will change this): http://support.citrixonline.com/en_US/Meeting/help_files/G2M050040?Title=Mute+and+Unmute+your+Attend... 

Depending on what kinds of sessions you are hosting and the number of attendees you need, GoToWebinar maybe a better fit as all regular attendee join muted and must be unmuted by the organizer before they can be heard.
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Mute Attendees

Hi,
My company is really interrested to get GoToMeeting, and this feature is the only one missing for us : when we organize a professional webinar, we need to keep control and mute all attendees.
Any info on when this update is planned to be delivered ?
Even betta version would do...
Thanks in advance
Highlighted
LogMeIn Manager

Re: Mute Attendees

Hi, you should look at GoToWebinar for hosting webinars. Attendees are muted by default and cannot unmute themselves. 

 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

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New Contributor

Re: Mute Attendees

I saw you may have an update that will allow meeting presenters in GoTo Meeting the same muting priveleges in GoToWebinar.  We are using the platform for live multi-person music and dance classes.  GoToWebinar does not allow our presenter to see all the attendees webcams, but go to meeting does not allow the mute/handraise and registration options.  Are there any updates that might either expand GoToWebinar's webcams or conversely have the mute option in GoToMeeting?  I prefer this plat form and LogMeIn's services, but I'm finding this limiting - but the suggestion there might be an update coming gave me hope...

 

Thanks!

 

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LogMeIn Contributor

Re: Mute Attendees

@mls27275 If a GoToMeeting Organizer dials into the conference line via telephone, then they can cycle through talking modes for the entire audience with the *5 command.  Waiting for the Mute All option will permanently lock the attendees audio into one-way listening mode.

 

There is no ETA for GoToWebinar to allow more than 6 webcams at this time.

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Active Contributor

Re: Mute Attendees

The ability for the Organizer to set 'mute all' ahead of time for every attendee joining is a very important to most GoToMeeting users.  The solution of upgrading to GoToWebinar is not reasonable as it costs about 3x GoToMeeting.  The basic 'mute all before joining'  functionality should be standard as it  is even included with the free version of Zoom.