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Mute attendees Permanently
Hi everyone, In my experience as user, I believe the host should have a button to mute attendees permanently in such way they cannot override and unmute themselves. Let me share why: a) There...
Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.
Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045
One of our participant's Windows desktop application was showing him as muted but he was not so his office conversation was heard by everyone. Has anyone else had this issue and is there a fix/workaround? Thanks.
- Hallo Anja,
Sorry for the difficulty there.
If you could contact us directly by phone within 24 hours of an audio issue like this, we can definitely help you track the source of the problem. If you are logged into the GoTo software successfully as the event organizer, the Mute All command should work every time.
https://support.logmeininc.com/gotomeeting/contactus
Hallo,
I think we have kind of the same problem.
In our last two GTM and GTW I muted all the attendees. Even if the audio icon of the attendees was whether grey or red they could all speak and everyone heard it. So because of all the background sounds we were unable to go on with the meeting. So I (as the moderator) can't mute any attendee anymore, even if they're all showed as muted.
Thanks for a quick answer.
- Hi Daro,
Sorry for the confusion there.
That has never happened to me personally, but I'd probably want to know how the problem attendee was connected, with what device and operating system. Be sure that their unconnected audio icon (gray in color) isn't confused with a muted icon (red line strike-through).
