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Mute attendees Permanently
Hi everyone, In my experience as user, I believe the host should have a button to mute attendees permanently in such way they cannot override and unmute themselves. Let me share why: a) There...
Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.
Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045
SmithWeekly If you are looking for a 'hard-mute' function to override Attendees, you may do this via telephone keypad when dialed in as the event Organizer. Press *5 to cycle through the muting options for Organizers.
Thank you for the response. It is a partial solution for those organizers who have phoned in. How might this be done when the organizer is running the meeting soley from a computer? The primary meeting controls via computer appear to not have this feature. Can this be added?
SmithWeekly We removed the hard-lock functionality when we increased the Attendee limits for GoToMeeting for easier self-maintenance of the audio feed by individuals. I don't know if the functionality will return, but if you absolutely need it then I would suggest using GoToWebinar instead-- which has very clearly defined differences between Staff controls Vs. Attendee's.
A secondary question that is a step further from this scenario, the organizer controls and the attendee controls both show that the attendee was muted, how could everyone continue to hear the attendee? The attendee used the Call Me feature for audio and had the presentation on the computer screen.
Thanks again for the message. This functionality should be a core component of any paid audio-presentation conferencing service. Organizers need to have this control across phone and computer controls since the organizers are those paying for the service and are those who moderate the meeting. Regardless of the attendee count, this option for the host should be available. As it stands, the organizer cannot control if an attendee chooses to speak out of turn or raise a question while another attendee or organizer is speaking/presenting. Again, this function is a simple basic function that should be fully available.
GotoWebinar is great and has many features that users of GotoMeeting may not use. A full mute control again is core functionality and an upgrade to GotoWebinar just for this feature alone does not make sense.
Are you able to put in a high level request for this functionality to be added back? Under this situation, at least the optionality would be available for these circumstances where it is needed. This is yet another step to improve the sevice in a fashion that does not impact the value proposition provided by GotoMeeting. Please confirm if you can make the request for this change.
Thanks for the help and support with regard to this matter.
