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rbscm
New Contributor

Network firewall and download exceptions

Our network firewall (Palo Alto) blocks .EXE downloads for obvious reasons.  I've whitelisted several of the GoTo sites so our users can grab the client if needed, but the automatic updates seem to be failing.  I don't see a log file for where it's trying to grab the file, which is named, "G2MCoreInstExtractor_16180_16328.exe".

 

Can someone let me know where these product updates are hosted so I can whitelist that URL?

 

Thanks.

 

Rich

1 ACCEPTED SOLUTION

Accepted Solutions
rbscm
New Contributor

UPDATE: The downloads come from getgocdn.com. Whitelisting that domain for downloads resolved the issue.

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3 REPLIES 3
rbscm
New Contributor

UPDATE: The downloads come from getgocdn.com. Whitelisting that domain for downloads resolved the issue.
GlennD
GoTo Manager

Hi,

 

For anyone that needs it, we have a Whitelisting and Firewall Configuration document available here: https://support.goto.com/meeting/help/optimal-firewall-configuration-g2m060010

Glenn is a member of the GoTo Community Care Team.

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MrCW
New Contributor

Hi,

 

this is a nice summary.

Is there a more detailed one which lists the targets for the diffrent ports?

The rules for 443 may be configured on a web proxy while others are configured via packet filters.

 

Are the domains tables meant to go into the proxy only?

 

Regards

Carsten