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New Contributor

Network firewall and download exceptions

Our network firewall (Palo Alto) blocks .EXE downloads for obvious reasons.  I've whitelisted several of the GoTo sites so our users can grab the client if needed, but the automatic updates seem to be failing.  I don't see a log file for where it's trying to grab the file, which is named, "G2MCoreInstExtractor_16180_16328.exe".

 

Can someone let me know where these product updates are hosted so I can whitelist that URL?

 

Thanks.

 

Rich

1 ACCEPTED SOLUTION

Accepted Solutions
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New Contributor

Re: Network firewall and download exceptions

UPDATE: The downloads come from getgocdn.com. Whitelisting that domain for downloads resolved the issue.

View solution in original post

2 REPLIES 2
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New Contributor

Re: Network firewall and download exceptions

UPDATE: The downloads come from getgocdn.com. Whitelisting that domain for downloads resolved the issue.

View solution in original post

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LogMeIn Manager

Re: Network firewall and download exceptions

Hi,

 

For anyone that needs it, we have a Whitelisting and Firewall Configuration document available here: https://support.goto.com/meeting/help/optimal-firewall-configuration-g2m060010

Glenn is a member of the LogMeIn Community Care Team.

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