cancel
Showing results for 
Search instead for 
Did you mean: 
TC5998
Active Contributor

Organizers dropped from that status for no apparent reason

Issue: Folks listed as co-orgs for a meeting room and STILL show as co-orgs in the GoTo web hub. However, when they join the meeting they are not listed as co-orgs and do not have organizer controls. 

 

Removing them from room and then readding them seems to work to fix some of the time.

 

Is this a known issue?

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Hi @TC5998,

 

This is not an issue that I have seen reported already. In order to look into this, we would need the meeting ID and the email addresses of each of the affected coorganizers. You can call our toll-free support and open a ticket with them or click on my profile and private message me the details and I will open a ticket for you.

 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

2 REPLIES 2
GlennD
GoTo Manager

Hi @TC5998,

 

This is not an issue that I have seen reported already. In order to look into this, we would need the meeting ID and the email addresses of each of the affected coorganizers. You can call our toll-free support and open a ticket with them or click on my profile and private message me the details and I will open a ticket for you.

 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
TC5998
Active Contributor

Glenn, I admit I have not opened a ticket for this... but I will work with our IT folks to do so... 

 

Dropped by to say I just saw this issue again today.