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New Contributor

Paid Subscription Cancellation and payment refund

We have paid subscription GoToMeeting plan, which got auto renewed three month back unknowingly.
Need to know what is the process to apply for plan cancellation and payment refund?

Moreover, I'm locate in Taiwan, which phone number can I call?

Appreciate quick response.

 

 

Regards,

Amin

4 REPLIES 4
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LogMeIn Manager

Re: Paid Subscription Cancellation and payment refund

Hi,

 

I see that our support team has already resolved this issue for you. Most GoToMeeting customers can cancel their plan online at any time and their account will expire at the end of their current plan period. 

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Paid Subscription Cancellation and payment refund

Sorry to jump on this thread but I can't find out where else to ask. I want to cancel my automatic renewal and the three dots at the top right don't do anything and won't open the options to cancel. Can you help? 

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LogMeIn Contributor

Re: Paid Subscription Cancellation and payment refund

@ElizabethHutch  Are you able to test in an alternate browser to get to your billing section online?  If not, you can call into Customer Support for assistance by clicking the 'Contact' link on the referenced support site.

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New Contributor

Re: Paid Subscription Cancellation and payment refund

Thanks for getting back to me. It seems it was my computer and I actually managed to make it work on my phone which is newer. All sorted now 🙂