Profile picture doesn't show in Gotomeeting

[Christastic]

I've updated my profile picture in my account settings via the website. This profile picture does not show up in the gotomeeting app.

I would like to have this show when my camera is turned off. I don't see a way to do this in the app preferences.

Thanks,

Chris

[AshC]

Hi @Christastic

Try this manual removal technique by locating <user>\AppData\Local\Temp\G2MWTMyProfile

Then delete the picture there, and upload a fresh version thereafter.

[Christastic]

Hi there - do you know where i can find that file on a mac?

[dharlow]

We don't see any profile pictures in Go To Meeting, it seems to be a Lab's function that does not work either on the Mac (or on Windows in our tests).

As your competitors have working profile pictures for their meeting participants is there a plan to add this to GoToMeeting? Not everyone can participate by video and 10 months+ of looking at initials in meetings is getting old. @AshC

[AshC]

@dharlow  I will try to get an update around the status of this feature request from the team.

[Kcain]

Is there an update to this feature yet?  GTM competitors (Zoom & Teams) are way ahead.

[dharlow]

@Kcain I have pretty much given up on GoToMeeting adding anything new other than very very minor things like supporting zoom with a mouse wheel!  You can see their last release notes at

https://support.goto.com/meeting/help/whats-new-g2m010012

Note most things are bug fixes, or even removing features.

Meanwhile, their competitors add new features monthly.

[AshC]

@Kcain  Hopefully more will be known before the end of 2021.  We are set to release a new experience in the coming days that will start to add new features like this. 

[ERTCh]

I know this topic is old, but my organization is looking for this and we can't seem to find an option to do this.  It is true that looking at initials is not ideal.  If this has been implemented please let me know how we can use it, otherwise is this feature going to be added in the near future?

Thank you

[KateG · Accepted solution]

Welcome to the Community @ERTCh you can update your photo with the new Goto app experience, this article shows how that can be done.