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Recorded Session: Access to "Specific People" not working

When I use the option Sharing the Recording with Specific People (and insert their e-mail address), I copy paste the respective link to attendees. But when they enter the access code provided via e-mail, they can't get through  - error message says: "that e-mail didn't work". I've double-checked the spelling of e-mail addresses, but it is correct. 

I have also tested with another e-mail address of mine and it didn't work either!😓


Any ideas how to make it work?

NB.: I really don't want to use the "Share with anyone who has the link" option.

Retired GoTo Contributor

Re: Recorded Session: Access to "Specific People" not working

@ShimonG  Did you also extend the time period these videos are accessible, past the 1 week default setting? 

Ash is a member of the LastPass Community Care Team.

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