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JenniferKumar
New Contributor

Recorded twice during the same meeting

When I started my meeting today, I pressed record, and mistakenly pressed stop a millisecond later.

 

So, I pressed record again. I did see the record light on the top of the screen, so thought nothing of it.

 

However, after after the meeting, I can't seem to see the recording in my history.

 

Any thoughts? THanks.

3 REPLIES 3
AshC
Retired GoTo Contributor

Re: Recorded twice during the same meeting

Hi Jennifer,

You should be able to find the recording either online or in your local Documents folder (default location):  https://support.goto.com/meeting/help/locate-recording-files-g2m040020 


Ash is a member of the LastPass Community Care Team.

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JenniferKumar
New Contributor

Re: Recorded twice during the same meeting

Hi I have checked these two locations, but the recording is not there. There is ONE recording in my account when I login online... but that recording is the one second recording and not the longer recording I should have gotten for the second recording.

 

 

AshC
Retired GoTo Contributor

Re: Recorded twice during the same meeting

I'm afraid the remaining broadcast may be lost then.  We don't keep any backup copies ourselves for various privacy reasons.

 

Next, I would try hosting a test meeting to confirm that recording is operating properly, and the converted file is complete when finished.


Ash is a member of the LastPass Community Care Team.

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