I recorded a session but when I opened it, I can see the video, but it has no audio. Please assist as I am unable to re-record this session and I need to send it to some colleagues overseas. Is there somewhere where I can possibly add the session ID and get a backup of the recording. The meeting was just completed on 05/16/2023.
Hi @Lana2 welcome to the GoTo Community. Our support team can take a look and see what is going on. Can you please PM me the Meeting ID and I can create a case for you for the support team to review? Could you also let me know if you used Voip or dial-in?
Kate is a member of the GoTo Community Care Team.
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Hi @Lana2 welcome to the GoTo Community. Our support team can take a look and see what is going on. Can you please PM me the Meeting ID and I can create a case for you for the support team to review? Could you also let me know if you used Voip or dial-in?
Kate is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!
Hi Kate -- I've had two recordings lately with the same problem. I did a test recording in our Personal Room, and audio recorded fine. I sent a message to support, but haven't heard back yet.
Hi @Walvis welcome to the GoTo Community. Sorry to hear you are having issues. I was not able to find a case associated with your account so I created a case for you. Someone from support should be reaching out soon.
Kate is a member of the GoTo Community Care Team.
Was your question answered? Please mark it as an Accepted Solution. Was a post helpful or informative? Give it a Kudo!
