cancel
Showing results for 
Search instead for 
Did you mean: 
Annkatrin
Active Contributor

Recording is sometimes framed by a black border

I have a problem of understanding about the recordings. Sometimes the shot is framed by a black border, and sometimes not.
What is the reason for this?
Is it possible to turn this off, or make certain settings so that this does not happen?

Because the transferred screen is not readable in this way, which is very bad.

Thanks for your help!recording with black border.png

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Recording is sometimes framed by a black border

@Annkatrin  I believe this only occurs when recordings are stored locally.  If you switch to the cloud the display size should adjust fluidly. 

View solution in original post

7 REPLIES 7
AshC
LogMeIn Contributor

Re: Recording is sometimes framed by a black border

@Annkatrin  Are all of your meetings hosted / presented from the same computer? 

 

Was this a local or cloud recording when you hosted the broadcast? 

 

Can you also specify what display settings you use there? 

Annkatrin
Active Contributor

Re: Recording is sometimes framed by a black border

@AshC  

 

Are all of your meetings hosted / presented from the same computer? 

No, I use GoToMeeting with customers and work colleagues to discuss problems. Each participant can share and share their own screen.

 

Was this a local or cloud recording when you hosted the broadcast? 

I save the recording locally.

 

Can you also specify what display settings you use there? 

Do you mean the typical display resolution, or do you need other information here?

Display resolution: 1920*1080

AshC
LogMeIn Contributor

Re: Recording is sometimes framed by a black border

@Annkatrin  I believe this only occurs when recordings are stored locally.  If you switch to the cloud the display size should adjust fluidly. 

View solution in original post

Annkatrin
Active Contributor

Re: Recording is sometimes framed by a black border

@AshC 

Thanks for your help! I will try that out.
But I have one more question: how can I enable the cloud?

The recordings should, I imagine, be displayed with the chronicle, right?

Annkatrin
Active Contributor

Re: Recording is sometimes framed by a black border

Never mind! Found the setting 😉
Annkatrin
Active Contributor

Re: Recording is sometimes framed by a black border

Just wanted to add that saving recordings to the cloud works wonderfully! It solves my problems completely!

AshC
LogMeIn Contributor

Re: Recording is sometimes framed by a black border

Great!  Thanks for reporting your experience @Annkatrin .