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Recording skipping
I have a user who when recording the meeting and sharing their screen encounters an issue where the recording will skip and be much shorter than it should be. This seems to happen when they share the...
Hi Wgoods1
It does sound like the remote desktop connection may be confusing some of the recording attempts there. Do you notice any difference if you switch to cloud recording?
Is the main system hosting / recording the session a Windows machine?
Good morning Ash,
Unfortunately we do not utilize the cloud recording feature.
The system hosting / recording the meeting is running Windows 10 Pro. The machine that is sharing its screen and doing the RDP is also Windows 10 Pro. The host/recorder doesn't notice any issues during the meeting, it is only present in the recording. and just to clarify - The Host is only recording the meeting, a different user is sharing their screen and doing the RDP.
There are a few possible reasons why you can't find your recording. WestPennPower
- The recording might not have been converted yet. See How do I convert meeting recording? (Classic) to learn more about opening the Recording Manager and converting your raw file.
- The recording might have been mislocated. If you did not change the default location, you should be able to find your recording in your Documents folder. See How do I locate my recordings? (Classic) to learn more about how your recording files are stored.
