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New Contributor

Set for cloud recording yet it saves for my desktop

Hi guys,

 

I have been using gotomeeting for 4 years, and never had this problem. I set it for cloud recording, as you can see it on the picture, yet it saves the recordings on desktop, and I had to convert them which pain in the..

 

Any idea, how to fix it?

Thanks,

Balazs

 

cloudrecording.png

11 REPLIES 11
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LogMeIn Contributor

Re: Set for cloud recording yet it saves for my desktop

Hi @Balazs

If Cloud Recording used to work from that location, are you experiencing any connection disruptions at the presenting computer while broadcasting in GoToMeeting?

New Contributor

Re: Set for cloud recording yet it saves for my desktop

Hello there,

 

all works just fine. Except cloud recordings. No interruoption, no loss of internet connection.

 

Thanks for your help!

Balazs

Tags (1)
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LogMeIn Contributor

Re: Set for cloud recording yet it saves for my desktop

If you're still a Business+ subscriber already, please click my Community name in order to send a private message with your GoTo login email address, and I'll check to see what the settings look like on the account itself.

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New Contributor

Re: Set for cloud recording yet it saves for my desktop

I am having the same issue, can you let me know what the solution is?

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LogMeIn Contributor

Re: Set for cloud recording yet it saves for my desktop

@veronica_bitz  Do you have a GoToMeeting Business or Enterprise+ plan currently? 

 

Have you checked your online settings to confirm Cloud Recording is engaged? 

In the Admin Center, the Record Meeting status will offer 3 options:

  • Local recording: A file of the recording will be saved to the local computer. Manually convert the recording with the Recording Manager.
  • Cloud recording: Recording will be saved online and available in the organizer's Meeting History.
  • Disabled: Organizers will not be able to record any meetings.
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New Contributor

Re: Set for cloud recording yet it saves for my desktop

Hi Ash!

 

We have the Business Plan! I always go to that and it automatically selects nothing, but I always select Cloud and this is what I see for my users.

 

 Screen Shot 2020-10-08 at 1.45.17 PM.png

 

 

Best,

Veronica

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New Contributor

Re: Set for cloud recording yet it saves for my desktop

Hi All,

 

I have a PRO version, and picked CLOUD RECORDING, yet still saves for my desktop.

 

SO annoying!

Balázs

 

Cloud1.png

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New Contributor

Re: Set for cloud recording yet it saves for my desktop

Cloud2.png

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LogMeIn Contributor

Re: Set for cloud recording yet it saves for my desktop

Thanks for confirming that bit.  Can you also check the Admin Settings for your account, in order to activate Cloud Recording for all users if currently deactivated? 

 

Here's an online guide https://support.goto.com/meeting/help/update-users-product-settings-g2m500009