Forum Discussion

TomD340's avatar
TomD340
Active Contributor
3 years ago

Speaker Volume on New GoTo Windows App

Hi, I am using the new GoTo app for Windows.  The new app does not seem to allow me to adjust the speaker volume while I'm in a meeting.  I could adjust the speaker and microphone volumes in the old...
  • TomD340's avatar
    TomD340
    2 years ago

    Hello,

    This morning, I received an update to my GoTo app for Windows desktop.  When I attended my first meeting today, I now have the ability to adjust the volume of my headset using the Windows volume control!

    Thank you for adding this important feature to the GoTo app (v 0.358.0 3.35.1).

    Tom

TomD340's avatar
TomD340
Active Contributor

Hi AshC ,

No, the GoToMeeting application is not listed in the Windows volume mixer.  I see my Bluetooth headphones and laptop speakers.  Adjusting the system volume does not change the volume in my Bluetooth headset when I'm in a meeting.  No other PC volume (like YouTube) will play on my headphones while GoTo has an active meeting.  As soon as I end the meeting, I can listen to system sounds and control the volume through normal Windows volume.

 

I have run my laptop's software/driver update checker, and everything is up-to-date per the manufacturer.

 

Any other help or ideas?  The previous version of GoToMeeting used to allow adjusting the volume through the audio settings, and it worked just fine.  This new version doesn't have this adjustment...

 

Thanks,

 

Tom

CurtCruver's avatar
CurtCruver
New Contributor
2 years ago

I have this same problem.  It looks like the GoToMeeting has decided to abandon this issue.  ...not cool!

 

Please provide a solution.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi CurtCruver,

     

    In the GoTo App Audio settings, you can enable/disable auto gain control of the microphone and then control it manually in your OS.

     

     

     

    The Volume Mixer in Windows (introduced with Vista I believe), lets you adjust the individual volumes of applications that you have running. You can use this to make the audio from the GoTo App softer or louder than other applications as needed.

     

     

     

    • TomD340's avatar
      TomD340
      Active Contributor
      2 years ago

      Hi Glenn,

       

      Thanks for the tip on the Volume Mixer.  It works to lower the GoTo volume.  However, the Windows system volume has no effect to either raise or lower the GoTo app volume.   I am on Windows 10.  GoTo app version 0.105.11.

       

      Thanks,

       

      Tom

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        TomD340 nice to hear from you.  Please note the latest version of the app is 3.34.0 (3.34.0.1) can you try updating the app? This should occur when you start or join a new session. If you are still experiencing this, can you share a bit more about your settings? 

        1. Are you running other programs while hosting a meeting? Try closing other apps and see if that resolves the issue.

        2. Check audio settings in Windows: Are the correct audio input and output devices selected in the Windows audio settings? 

        3. Check audio settings in GoToMeeting: Are the correct audio input and output devices selected in the GoToMeeting audio settings? 
        4. Can you mute the audio? What volume level do you need to use?