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Forum Discussion

TomD340's avatar
TomD340
Active Contributor
4 years ago
Solved

Speaker Volume on New GoTo Windows App

Hi, I am using the new GoTo app for Windows.  The new app does not seem to allow me to adjust the speaker volume while I'm in a meeting.  I could adjust the speaker and microphone volumes in the old...
  • TomD340's avatar
    TomD340
    3 years ago

    Hello,

    This morning, I received an update to my GoTo app for Windows desktop.  When I attended my first meeting today, I now have the ability to adjust the volume of my headset using the Windows volume control!

    Thank you for adding this important feature to the GoTo app (v 0.358.0 3.35.1).

    Tom

CurtCruver's avatar
CurtCruver
New Contributor
3 years ago

I have this same problem.  It looks like the GoToMeeting has decided to abandon this issue.  ...not cool!

 

Please provide a solution.

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi CurtCruver,

 

In the GoTo App Audio settings, you can enable/disable auto gain control of the microphone and then control it manually in your OS.

 

 

 

The Volume Mixer in Windows (introduced with Vista I believe), lets you adjust the individual volumes of applications that you have running. You can use this to make the audio from the GoTo App softer or louder than other applications as needed.

 

 

 

  • TomD340's avatar
    TomD340
    Active Contributor
    3 years ago

    Hi Glenn,

     

    Thanks for the tip on the Volume Mixer.  It works to lower the GoTo volume.  However, the Windows system volume has no effect to either raise or lower the GoTo app volume.   I am on Windows 10.  GoTo app version 0.105.11.

     

    Thanks,

     

    Tom

    • KateG's avatar
      KateG
      GoTo Manager
      3 years ago

      TomD340 nice to hear from you.  Please note the latest version of the app is 3.34.0 (3.34.0.1) can you try updating the app? This should occur when you start or join a new session. If you are still experiencing this, can you share a bit more about your settings? 

      1. Are you running other programs while hosting a meeting? Try closing other apps and see if that resolves the issue.

      2. Check audio settings in Windows: Are the correct audio input and output devices selected in the Windows audio settings? 

      3. Check audio settings in GoToMeeting: Are the correct audio input and output devices selected in the GoToMeeting audio settings? 
      4. Can you mute the audio? What volume level do you need to use? 
      • TomD340's avatar
        TomD340
        Active Contributor
        3 years ago

        Hi Kate,

        Here is a screenshot of my Windows app.  When I click on my profile and then Check for updates, it says there are no updates available.  I don't know of any other app to install.  Please help me to find the most current app to install.

        Thanks,

        Tom