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Forum Discussion

Jürg Schärer's avatar
Jürg Schärer
New Member
9 years ago
Solved

System slows dramatically down during GoTo Meetings

Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow do...
  • AshC's avatar
    AshC
    9 years ago

    Hi Jürg,
    Sorry for that.
    What can sometimes happen after an update, is that the hardware may also need some new driver information.  I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again:  http://www.dell.com/support/home/us/en/19?app=drivers

     

     

lnguyen_x's avatar
lnguyen_x
New Contributor
7 years ago

From our experience, it's not the driver.  It's a combination of CPU and video (GPU).  All our laptops have 2 core / 4 thread i5 or i7 (atleast 6th gen or higher) with built-in intel video and they suffer when doing desktop sharing.  The laptops with i7 quad core and dicrete videos do not have any issues screen sharing.    

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Sorry about that, lnguyen_x 

Are these custom built machines, or are there specific model numbers we can try to replicate your experience with?

Could you state what the average delay is, and wha background applications are running simultaneously?

  • aliakhz's avatar
    aliakhz
    Visitor
    2 years ago

    I am having this issue with my MacBook Air M2.

    I join a video webinar and GoToMeetings uses up all of my CPU. My camera freezes and I am having a very bad experience I am messing most of my webinars due to this.
    Please help if possible.

     

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      Hi aliakhz, welcome to the Community, 

       

      Can you clarify if you are using GoTo Meeting or GoTo Webinar? 

       

      If you are using Webinar are you using the Classic or new experience? 

       

      Classic: 

       

       

       

       

       

       

       

       

      New: 

      • aliakhz's avatar
        aliakhz
        Visitor
        2 years ago

        I join a webinar with my webcam on GoTo Meetings, and the app uses up all of my CPU.  My laptop overheats, my battery drains quickly (whether camera is on or off), and most importantly my camera freezes and I am having a very bad experience.

        I am missing most of my webinars due to this. I am unable to participate and I have 11 more days to go.
        I need a fix to this problem please.
        My camera is the only one that freezes. All of the other participants are fine. 
        At the beginning I thought it was an internet connection issue, but I checked and it is fine. This happens only with GoTo Meetings.

         

        I use a MacBook Air M2, my iOS is MacOs Sequoia version 15


        Please support if possible.

  • lnguyen_x's avatar
    lnguyen_x
    New Contributor
    7 years ago
    Dell XPS 13 or Latitude e7400 or e7500 series (?). Standard dual core i5 or i7, intel video. The systems are used by our sales team for product demos and the system works well without using GoToMeeting. Systems initials use is normal but it gets worst as the demos goes on. System may start to show slow down about 15/20 minutes into demo but unusable an hour later. Launching forms from our application or opening word documents will take minutes versus seconds.