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Forum Discussion
Jürg Schärer
9 years agoNew Member
System slows dramatically down during GoTo Meetings
Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow do...
- 9 years ago
Hi Jürg,
Sorry for that.
What can sometimes happen after an update, is that the hardware may also need some new driver information. I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again: http://www.dell.com/support/home/us/en/19?app=drivers
AshC
7 years agoRetired GoTo Contributor
Sorry about that, lnguyen_x
Are these custom built machines, or are there specific model numbers we can try to replicate your experience with?
Could you state what the average delay is, and wha background applications are running simultaneously?
lnguyen_x
7 years agoNew Contributor
Dell XPS 13 or Latitude e7400 or e7500 series (?). Standard dual core i5 or i7, intel video. The systems are used by our sales team for product demos and the system works well without using GoToMeeting. Systems initials use is normal but it gets worst as the demos goes on. System may start to show slow down about 15/20 minutes into demo but unusable an hour later. Launching forms from our application or opening word documents will take minutes versus seconds.
- AshC7 years agoRetired GoTo Contributor
lnguyen_x If you want to collect some log files for a case, we can try to see if there are any hints as to why those PCs are being affected: https://support.logmeininc.com/gotomeeting/help/how-do-i-collect-web-app-logs-g2m090119
- John Federico7 years agoNew Member
I'm having the same problem. Windows 10 Pro. Dell 5491 Core i7 16GB Ram, SSD.
- AshC7 years agoRetired GoTo Contributor
John Federico Sorry about that. What have you done to troubleshoot so far? Have you tested the same PC from a different network? Are you wireless currently?