Forum Discussion

Jürg Schärer's avatar
Jürg Schärer
New Member
9 years ago
Solved

System slows dramatically down during GoTo Meetings

Notebook Dell Latitude 7370 - Model 2016 running under Windows 10 latest Release and updates. My entire system becomes enormously slow when sharing my screen in a GoTo Meeting. All aspects slow do...
  • AshC's avatar
    AshC
    9 years ago

    Hi Jürg,
    Sorry for that.
    What can sometimes happen after an update, is that the hardware may also need some new driver information.  I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again:  http://www.dell.com/support/home/us/en/19?app=drivers

     

     

Michele8's avatar
Michele8
New Member
3 years ago

My company has used Go To Meeting since it was created and I can tell you that this all happened when the new GTM app (dark mode) came out - nothing about my pc/internet connection has change, except that my I/O speed has INCREASED from my ISP and I experience the same problems - 10 to 15 minutes into the meeting everything slows down to a chug - worse than the old dial up days. After 30 minutes the meeting is unusable and I have to stop and restart the meeting every 10 minutes after that - like the others said, no issue with Teams, Webex or even the old dog Zoom. It is so bad, my company wants to go elsewhere - please fix - I have always LOVED GTM. Get rid of the dark mode and maybe it will help - I don't mind it, but that seems to be when all the problems started for me......

KateG's avatar
KateG
GoTo Manager
3 years ago

Hi Michele8 welcome to the Community and thanks for your feedback. It sounds like you are using the new GoTo app. Have you tried enabling efficiency mode? You can find it in your Settings, on the bottom of the menu. 

 

Additionally, When this happens again, it will help if you could report this issue when it happens, by following the steps outlined here. This will help our developers review issues affecting performance as it captures system information while the issue is happening.

 

 

 

  • aliakhz's avatar
    aliakhz
    Visitor
    2 years ago

    This is the CPU usage of a recorded webinar. In a live one it gets to 270%.

     

     

    • KateG's avatar
      KateG
      GoTo Manager
      2 years ago

      hi aliakhz, this is the GoTo Webinar Classic experience. 

       

      We don't have  any known issues at this time. I'm afraid the best workaround would be to try a different computer or mobile device. Sorry for the inconvenience.