The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
URGENT: CAN'T CONNECT to GoToMeeting homepage - ERR_CONNECTION_RESET
We can't access the GoToMeeting website( https://www.gotomeeting.com/ ) via the university's network from last week. We confirmed from different computers(Windows/Mac), browsers(FireFox, Safari, Chro...
That's great to hear, glad you got connected.
keiko-ota-jp It sounds like there may have been a seurity change there that is blocking GoToMeeting connections. Please be sure to whitelist everything on this document: https://support.goto.com/meeting/help/optimal-firewall-configuration-g2m060010 (IP ranges in ful)
Hi AshC ,
Thank you for your advice. I confirm the web request is NOT blocked on campus using tracert command. The image below is the result. This was done from Japan time 2020/06/02 10:22:35(JST) to 2020/06/02 10:23:03(JST).
It seems we could reached to your CDN service( akamaitechnologies.com ), and your service reset our request. First of all, can you check the situation there?
Thank you.
While I can't see individual IPs attempting to connect, I would suggest you reach out directly to your IT group for options to create a clear path to egwglobal.gotomeeting.com .
Hi AshC, thank you for your advice! Our IT department found the security software determined that gotomeeting was P2P software, and blocked access. After fixed it, we could access to the GoToMeeting website( https://www.gotomeeting.com/ ) and could hold meetings!!
I'm really appreciated for your help. Thank you again!!
That's great to hear, glad you got connected.
