The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Unable to transcribe
I just purchased my Pro package, and held a meeting. The meeting was recorded to the Cloud, but there was no transcript. When I looked at the settings, a pop-up window said "Your admin has disabled t...
I'm afraid you will need to upgrade your account to include the Cloud Recording functionality, as it is only offered on Business and Enterprise plans currently: https://www.gotomeeting.com/meeting/pricing
I apologize for any confusion this may have caused, and will work to update the messaging online.
I was looking at upgrading to Business so I could get the transcribing feature. With Pro, I am currently paying more.
Please explain how this demonstrates your commitment to your current customers?
Can I cancel my subscription and get a refund.?
Although we do not discuss pricing or billing concerns through the Community I can DM you some options to swap your older plan with a newer one.
