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timmo08's avatar
timmo08
Active Contributor
4 years ago
Solved

Unable to update Gotomeeting app

The new Gotomeeting app has a button to show [Update available] but whenever I run this, and select the option to [update and restart] the app closes but does not update -the same button is just show...
  • KateG's avatar
    KateG
    3 years ago

    timmo08 thanks for getting back to me. I recommend trying the troubleshoots in this article. 

     

timmo08's avatar
timmo08
Active Contributor
4 years ago

Can anyone from Goto suggest how to resolve this please?

I'm also experiencing very poor performance with the new app, slows the whole laptop to crawling pace.

So with the performance, the update and the security issues from last year I suspect we may be moving elsewhere for meeting software unless there is an improvement in service.

  • KateG's avatar
    KateG
    GoTo Manager
    4 years ago

    Hi timmo08 I see you mentioned that you were on a MS Surface, do you know the OS and if it meets the system requirements? 

    • timmo08's avatar
      timmo08
      Active Contributor
      3 years ago

      Hi Kate,

      Yes it meets the spec so far as I can see. On Win10, Chrome is up to date on Version 109.0.5414.120 (Official Build) (64-bit). Bit low on HD space (25%free) but otherwise OK.

      • KateG's avatar
        KateG
        GoTo Manager
        3 years ago

        timmo08 thanks for getting back to me. I recommend trying the troubleshoots in this article.