phone participant does not appear in the meeting; yet is dialed in

[tglass]

Phone (not VOIP) participant dials into a meeting.  The participant does not appear in the meeting (ie, not known to the Host/other participants, no way to excuse the participant, etc).  The participant IS a GTM account holder.  

Does this occur bec his GTM account settings are controlled by him? 

How to remediate?

[AshC]

Hi @tglass

You must first enable 'Unidentified Callers' on the account in order to 'view' them in your Attendee list:  https://support.goto.com/meeting/help/feature-overview-unidentified-callers-g2m090098 

Also, you can cycle through the event's listening options on your phone keypad by pressing *6:  https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045