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New Contributor

recorded meeting 1 sec

Hi, sorry for my bad english!

 

Yesterday I started a recording during a meeting.

Today I recevied a mail with my recording link, with DURATION 1 HR 59 MIN.

But when I open the link, the recorded video is only 1 sec!

 

Any ideas?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
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LogMeIn Contributor

Re: recorded meeting 1 sec

@elentari  In your case there may have been a problem with the cloud recording conversion.  Please call Customer Support to see if they can recover the original copy from our servers:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

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2 REPLIES 2
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LogMeIn Contributor

Re: recorded meeting 1 sec

@elentari  In your case there may have been a problem with the cloud recording conversion.  Please call Customer Support to see if they can recover the original copy from our servers:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 

View solution in original post

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New Contributor

Re: recorded meeting 1 sec

Thank you very much, I'll try!