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Forum Discussion
Solved
recorded meeting 1 sec
Hi, sorry for my bad english!
Yesterday I started a recording during a meeting.
Today I recevied a mail with my recording link, with DURATION 1 HR 59 MIN.
But when I open the link, the recorded video is only 1 sec!
Any ideas?
Thanks
elentari In your case there may have been a problem with the cloud recording conversion. Please call Customer Support to see if they can recover the original copy from our servers: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151
2 Replies
- Thank you very much, I'll try!
elentari In your case there may have been a problem with the cloud recording conversion. Please call Customer Support to see if they can recover the original copy from our servers: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151
