cancel
Showing results for 
Search instead for 
Did you mean: 
elentari
New Contributor

recorded meeting 1 sec

Hi, sorry for my bad english!

 

Yesterday I started a recording during a meeting.

Today I recevied a mail with my recording link, with DURATION 1 HR 59 MIN.

But when I open the link, the recorded video is only 1 sec!

 

Any ideas?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
Retired GoTo Contributor

Re: recorded meeting 1 sec

@elentari  In your case there may have been a problem with the cloud recording conversion.  Please call Customer Support to see if they can recover the original copy from our servers:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

2 REPLIES 2
AshC
Retired GoTo Contributor

Re: recorded meeting 1 sec

@elentari  In your case there may have been a problem with the cloud recording conversion.  Please call Customer Support to see if they can recover the original copy from our servers:  https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151 


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
elentari
New Contributor

Re: recorded meeting 1 sec

Thank you very much, I'll try!