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Houseofethics
New Contributor

webm file no image just sound: why?

Hello,

 

After a successful recording, cameras and mics checked, and good connections, the output file has no image. Just sound. Why and how can I fix the file and get video + sound.

 

Thank you, House of Ethics - new user

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: webm file no image just sound: why?

Hi @sakeleo213, welcome to the community.

 

The fix is to make sure you are using Cloud Recording and not Local Recording if you want to capture the webcams. With Local Recording, nothing is saved to our servers, so there is nothing to be recovered. The reason we do not capture webcams in Local Recordings is it is a separate video stream with a much higher refresh rate compared to screen sharing. Trying to include them in the Local Recording often resulted in a negative impact on Presenting as the Presenter's computer would struggle to have enough resources. 

    

Glenn is a member of the GoTo Community Care Team.

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View solution in original post

4 REPLIES 4
KateG
GoTo Moderator

Re: webm file no image just sound: why?

Hi @Houseofethics welcome to the GoTo Community. Webcams aren't supported when it's a local recording. If you weren't sharing something on screen, there would be no image on the screen. Cloud recordings do show webcams. You can read more about this here


Kate is a member of the GoTo Community Care Team.

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Houseofethics
New Contributor

Re: webm file no image just sound: why?

Thank you very much for your reply, @KateG!

Is there nevertheless a way to retrieve the recording from support? A copy from the server. It was one hour interview with an opinion leader which can't be rescheduled
Thank you for your kind help,
House of Ethics
CynthiaMcNa
New Member

Re: webm file no image just sound: why?

Have you fixed it?
GlennD
GoTo Manager

Re: webm file no image just sound: why?

Hi @sakeleo213, welcome to the community.

 

The fix is to make sure you are using Cloud Recording and not Local Recording if you want to capture the webcams. With Local Recording, nothing is saved to our servers, so there is nothing to be recovered. The reason we do not capture webcams in Local Recordings is it is a separate video stream with a much higher refresh rate compared to screen sharing. Trying to include them in the Local Recording often resulted in a negative impact on Presenting as the Presenter's computer would struggle to have enough resources. 

    

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training