I want to make sure that I can clear the host scre...

MH-Kim · ‎09-20-2022

Hello,

I 'd like to make sure that I can blank out my host screen while remotely connected from my home.

Even if I chose "Enable new screen blanking feature" from the "Host" tap but it does not work.

My host screen can not be blanked out while remotely connected.

Please help out to solve this issue.

Thanks

GlennD · ‎09-20-2022

Hi @MH-Kim, welcome to the community.

Can you please provide some details about your host computer? What operating system does it run? Is the Host computer a personal computer or a business computer?

Glenn is a member of the GoTo Community Care Team.

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MH-Kim · ‎09-20-2022

The operating system is Windows 10 and the host PC is business.

GlennD · ‎09-22-2022

Thank you. I reviewed your account and there are currently no known issues with the build you are using. Did you reboot the Host PC after you made changes to the screen blanking setting? If the New Screen Blanking option is unchecked, could you please try enabling it again and then reboot the Host?

Glenn is a member of the GoTo Community Care Team.

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I want to make sure that I can clear the host screen.

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