Incompatible with macOS Catalina

[SELDOMUSED]

I've reviewed several threads on this, but can't seem to find the answer. 

How do I get GTMPC to work with mac OS Catalina?

Thank you.

[AbhishekYadav]

It's compatible. Which endpoint build you are on?

[SELDOMUSED]

I'm not sure, how can I check?  Since the upgrade to Catalina when I try to launch the opener I get an error message (2199) saying to contact the publisher.  Won't let me go past that.

Would a screenshot help figure it out? If so, I can do that.

Thank you for your help!

[SELDOMUSED]

This is the message I get when I try to open the launcher.

I should say, the computer is on a network at my employer, but prior to Catalina I was able to connect.

Thank you.

[SELDOMUSED]

Still getting error on Catlain 10.15.4.

Can someone assist?

Thank you.

[AbhishekYadav]

You aren't on latest build. Try updating G2P host and it will start working.

[SELDOMUSED]

I'll search on how to update the G2P host, but can your provide a link or instructions?

This is through a work account, so can I even update the host or is it something IT would have to do?

Sorry for the "stupid" questions. 🙂

[AbhishekYadav]

That's fine 🙂
On your host computer, right click on gtmpc tray icon and click on check for upgrade. If there's an upgrade available then your host app will get upgraded. In case, and if it doesn't happen then contact your IT admin. He will need to allow you to upgrade to latest build.

[SELDOMUSED]

Thank you, so much for your help.

[SELDOMUSED]

To follow up, I talked to my IT and actually they say the issue is on my Mac - it's a PList file that the MAC uses for preferences.  Supposedly this file tells the Mac which program to use and if I delete this file and attempt go to gotomypc it should look for the file, not find it and download the latest.

To me this makes sense because the problem arises before I ever connect to my work network - i.e. right when I try and log on to gotomypc on my Mac before I ever get connected. 

Can anyone confirm? And, what is the name of the file I should delete?

Thanks.