Isolated support

[cmwitt]

We are looking at locating a tool that can allow remote view/control/sharing in a secure environment.  The endpoints will not have direct access to the Internet, but will need to be able to send requests for view/control to Internet/external users.  This environment does have a "DMZ" so if the product has a "proxy" that can be deployed there and the endpoints connect via that would be ideal.  Typical remote sessions will be 1 - 1, but there are possibilities where up to 10 concurrent sessions could be viewing a single screen.  We do not want to allow anyone from outside to be able to initiate a connection, but someone internally has to open and request/grant access.

[KateG · Accepted solution]

@cmwitt welcome to the GoTo Community. Thanks for stopping by. 

It seems that none of our services align perfectly with your needs. A few thoughts about your requirements: 

• GoToMyPC is a one-to-one connection.
• GoToMeeting would allow 10 people to view a remote computer simultaneously. 
• GoToAssist and Resolve you can invite other technicians to join your session but they also need a product license, and they appear to not support as many as 10 at the same time.
• For the connection and DMZ, you might need to look into self hosted solutions that run on their own servers.

[CyberAccess]

We use gotomypc in a secure (patient medical records) environment.  We have enabled the one-time password lists so that we have to give the passwords out one a time to anyone connecting.  You can also disable the gotomypc service quite easily when not required, and then switch it back on to "enable access".