g2avrs.exe Event 1000 Errors every minute in Event Viewer - Win 10 Pro

[glnzglnz]

My old post on this topic has been deleted, but the issue continues, so ...

On Win 10 Pro in a Dell Optiplex 7060 at work, my company installed GoToMyPC so I could access this work computer from home or elsewhere, and I really like GTMP.

However, in that PC's Event Viewer, there is an Error for the process g2avrs.exe every minute. 

What does that process do, and how do we either fix the error or get that process to go to sleep?

The error is the following, with changes to some of the long character strings in each Error:

Faulting application name: g2avrs.exe, version: 2023.7.0.3818, time stamp: 0x64bf8c47
Faulting module name: g2avrs.exe, version: 2023.7.0.3818, time stamp: 0x64bf8c47
Exception code: 0xc000041d
Fault offset: 0x0000000000082426
Faulting process id: 0x1220
Faulting application start time: 0x01d9ed6ab2dbebfc
Faulting application path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Faulting module path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Report Id: 58041a86-d881-4030-bf76-3c9067762683
Faulting package full name:
Faulting package-relative application ID:

Thanks.

[KateG]

Hi @glnzglnz welcome back to the Community. 

We do have your old report, it appears we were unable to recreate the experience. We have provided the information here and await next steps from the team. Thanks for your patience. 

[ji-24]

I am experiencing exactly the same issue - I suspect it is slowing other applications on my desktop. What is this file doing? If I can't resolve fast I will be removing GTMP sadly...

[AbhishekYadav]

Hey  ji-24,

Would you be able to help us with below requests:
1. GTMPC Logs.

Here's how you can download logs-
http://support.logmeininc.com/gotomeeting/downloaddocument/gotologfiles-windows-g2md00267 

https://support.logmeininc.com/gotowebinar/downloaddocument/gotologfiles-mac-g2md00268 

2. Logs of Antivirus app and screenshots of errors.

Regards,

Abhishek

[glnzglnz]

KateG - this continues - every minute there is an Error in Event Viewer for g2avrs.exe.  1,440 times per day.

Is your team doing anything?  My PC's (host) version of GTMP is 2023.9.3854.

And why are you not telling us what g2avrs.exe does anyway?

[AbhishekYadav]

Hey glnzglnz,

It appears that certain LogMeIn Antivirus installation files may have become corrupted on your system, with "g2avrs.exe" being the associated process.

To address this issue, kindly proceed with uninstalling the antivirus software and then reinstalling it. This should effectively resolve the problem.

Should the error persist even after a reinstallation and system restart, please consider uninstalling the application once more. Additionally, make sure to thoroughly eliminate any residual files before initiating the LogMeIn Antivirus installation process again. This approach will likely rectify the issue and ensure a clean and effective reinstallation of LMI AV.

[glnzglnz]

Abishek - This is occurring at my company office where the company has given me one of its four user licenses for GTMP.  (Everyone else gets something inferior.)  I am not in a position to do anything like what you suggest on my office PC.

1. Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus?  Always? 
2. If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway?

Please advise for each question.  Thanks.

[AbhishekYadav]

Hey  glnzglnz, 

Please find my answer below:

1. Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus?  Always?                                                                                                                                                                                                        Answer: GTMPC has its own antivirus; however, it will only be effective if your GTMPC administrator has installed it on your PC.
2. If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway?                                                                                            Answer: In this scenario, the GTMPC antivirus will not be operational.

[glnzglnz]

Here we are three months later and this problem has STILL not been fixed by GTMP.

There is an error code EVERY MINUTE for g2avrs.exe, and it is clearly a problem in GTMP, not my company's setup.  My host's GTMP version is 2023.12.3960.  At my company, we have Bitdefender as an always-on anti-virus.

Here are the TWO error messages in Event Viewer that occur EVERY MINUTE:

FIRST, this one:

Faulting application name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e
Faulting module name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e
Exception code: 0xc000041d
Fault offset: 0x0000000000082426
Faulting process id: 0x3354
Faulting application start time: 0x01da5e9b26e30354
Faulting application path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Faulting module path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Report Id: f25a647e-d8af-4243-9832-ce00b386ca13
Faulting package full name: 
Faulting package-relative application ID

SECOND, this one:

Fault bucket 1290447548643124326, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: g2avrs.exe
P2: 2023.12.0.3960
P3: 6578145e
P4: g2avrs.exe
P5: 2023.12.0.3960
P6: 6578145e
P7: c000041d
P8: 0000000000082426
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER571D.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER573D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER574D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER575F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5780.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_g2avrs.exe_e5bc5daf9c33f887cc085355eddbc525ae73f_9975d953_c3d0366c-5b1b-4659-9a33-73a264913462

Analysis symbol: 
Rechecking for solution: 0
Report Id: f25a647e-d8af-4243-9832-ce00b386ca13
Report Status: 268435456
Hashed bucket: 13f999bd1b4092e271e897355a25a466
Cab Guid: 0

    ►  ►  So, when will LMI or GTMP fix this?

[AbhishekYadav]

Hi @glnzglnz,

The issue you reported has been fixed in the January release (version 2024.1.3990).

To ensure you have the latest version, please follow the steps outlined in this article: How do I manually install updates on Windows and Mac?

Best regards,
Abhishek