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EMurphyInfTrg's avatar
EMurphyInfTrg
Contributor
3 years ago
Solved

Certificates woefully ignored by GTT

I have posted this recently, and notice same requests going back to this as far back as 2016!!!!! and no action or even reply from Gototraining  PLEASE COMMUNITY CAN YOU COMMENT IF YOU HAVE SAME VIEWS AND GOTOTRAINING ATLEAST REPLY PLEASE. 

 

Please, please can you let us brand our own certificates. 
I have requested this many time and no reply.
1. . Crucially it does not pull through the length of time attended which is why they need them in the first place and
2. It does not fit in with our branding - colours and own log
3. The email to the trainer has a copy of the follow up email, which we include links  to feedback. They apppear as hyper links in the email copy to trainer, but crucially, the follow up email which goes to the delegate, does not view them as hyperlinks, ie so they have to copy and past the links to complete feedback or google review, as additional step.
Support have confirmed this is the case but community postings do not do anything. I am pulling my hair out on this. What next please? 

  • GlennD's avatar
    GlennD
    3 years ago

    Hi EMurphyInfTrg,

     

    I know that we plan to improve Certificates but when that will happen ultimately it comes down to prioritization over other development work. Community posts and Ideas do have an influence, I report on them every month, but you are correct others do need to add their votes and support if they feel Certificates are a higher priority than enhancing Polls, Tests, Breakout rooms, etc.

     

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  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    JHippler, welcome to the Community. We do hear that you are looking to customize the certificate to promote your brand better, updates will be coming soon. We will update this idea once more customizations are available. I encourage you to follow and vote for this thread. 

  • JHippler's avatar
    JHippler
    Active Contributor
    7 months ago

    Yes, this is a feature we would use if we were able to brand. This capability is available in Zoom and Adobe Connect Pro. It is a shame this customer request has been ignored for this long.

  • EMurphyInfTrg's avatar
    EMurphyInfTrg
    Contributor
    2 years ago

    Great post DebraSwank  - and sorry you are as frustrated as I.

     

    Why should this subject take a back seat as has been requested about many times over the years, and why should your upgrade to an incomplete new interface/model take precedence over this GlennD 

     

    We have little time to be posting here as much to do in our day jobs. 

     

     

     

  • DebraSwank's avatar
    DebraSwank
    Active Contributor
    2 years ago

    I've been asking GoTo for customizable certificates since 2015.  Still waiting.   

     

    I work in the health sciences field as a continuing education provider, and one aspect of medical compliance is that the certificate given to attendees upon completion of their training is that the certificate must include information from the certifying body that has approved the training for the specified number of contact hours. 

     

    The certificate must include the name of the certifying body and the approval code given by the certifying body for each specific course.  The certifying body reserves the right to conduct an audit of all training materials, including the test, evaluation, and certificates granted.  

     

    Since customizable certificates aren't yet an option with GoTo, I email certificates to individuals who complete the training.  This is cumbersome and not at all efficient.  

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi EMurphyInfTrg,

     

    I know that we plan to improve Certificates but when that will happen ultimately it comes down to prioritization over other development work. Community posts and Ideas do have an influence, I report on them every month, but you are correct others do need to add their votes and support if they feel Certificates are a higher priority than enhancing Polls, Tests, Breakout rooms, etc.