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New Contributor

Is there a way to find a deleted recording?

I accidentally deleted the wrong recording. Is there a way to recall that?  
10 REPLIES 10
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LogMeIn Manager

Re: Is there a way to find a deleted recording?

Hi Jennifer,

I'm sorry but it is not possible to recover a recording after it has been deleted.

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Is there a way to find a deleted recording?

If you deleted the converted mp4 recording by mistake, is there a way to recover it using the original (pre-conversion) .g2m file that gets created in tempAV folder in mac? Problem is I cant even see the .g2m file and convert the recording again.
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LogMeIn Contributor

Re: Is there a way to find a deleted recording?

Hi Jannet,
If the original temp files are still on your system, the Recording Manager should find them:
  1. Open Finder
  2. Search for the temp_AV folder
  3. Right-click the recording file in the temp_audio or temp_video folder
  4. Click Open With and select GoToMeeting Recording Manager
  5. Click Convert Recording
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New Contributor

Re: Is there a way to find a deleted recording?

I dont see the temp_audio or temp_audio file for this particular recording in the tempAV folder
However I didnt particularly delete them either earlier
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LogMeIn Contributor

Re: Is there a way to find a deleted recording?

If you uninstalled the GoToMeeting software, that would also remove this folder along with the temp files.

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New Contributor

Re: Is there a way to find a deleted recording?

Nope, didn't uninstall the software either
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LogMeIn Contributor

Re: Is there a way to find a deleted recording?

One final suggestion I have would be to search the entire system by the meeting name or ID.

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New Contributor

Re: Is there a way to find a deleted recording?

Let me look for it. Is there a way it automatically  removes the temp_ file after conversion to .mp4?
LogMeIn Contributor

Re: Is there a way to find a deleted recording?

The temp files should remain in play unless GoToMeeting is uninstalled.  Feel free to test with a new GoToMeeting recording to see the behavior for yourself.