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CIFAEDU
New Contributor

The Reminder Email

I was having a training scheduled to be held in June however rescheduled it to October, however the reminder email ie the 1 day and 1 hr did not update and is still set to go off on the previous date. Please advice

1 ACCEPTED SOLUTION

Accepted Solutions
KateG
GoTo Moderator

Re: The Reminder Email

Hi @CIFAEDU welcome to the Community! GoTo Training reminder emails are set to go 1 week, 1 day and/or 1 hour before your training, depending on what you select in the reminder email settings. When is your training in October and where do you see that the reminder will be sent corresponding with the previous date? 

 

Screenshot 2022-10-12 150628.jpg

 

 

Kate is a member of the GoTo Community Care Team.

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2 REPLIES 2
KateG
GoTo Moderator

Re: The Reminder Email

Hi @CIFAEDU welcome to the Community! GoTo Training reminder emails are set to go 1 week, 1 day and/or 1 hour before your training, depending on what you select in the reminder email settings. When is your training in October and where do you see that the reminder will be sent corresponding with the previous date? 

 

Screenshot 2022-10-12 150628.jpg

 

 

Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Serafim1
Active Contributor

Re: The Reminder Email

Thank you for your answer, I had the smae problem and now you helped me solve it!