Add Call-In Data for Attendees to GoToWebinar Analytics

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Add Call-In Data for Attendees to GoToWebinar Analytics

Add Call-In Data for Attendees to GoToWebinar Analytics

Hundreds of our participants are blocked from downloading and logging into GoToWebinar’s platform by firewall protections at their places of work, and we anticipate this number continuing to grow. However, those who are blocked by firewalls are still able to access our presentations over the phone using the number and access code from their GoToWebinar email invite.

 

In order to accurately capture the attendance of our presentations, we need to know how many participants are calling in. This metric has become increasingly important for gauging the reach of our program as we have transitioned to an exclusively virtual environment during the pandemic.

 

While we appreciate the updates that GoToWebinar has made in the Analytics section, we also understand that collecting call-in data is available for GoToMeeting and would like to request the addition of this feature to GoToWebinar as well.  Thank you in advance for considering our request that we feel would benefit our organization as well as yours.

4 Comments
mtretina
Contributor

That is a feature that is really needed on GTW.   As a regulatory state agency , we have public hearings/meetings and having  and knowinmg how many citizens have attended is important.

FedStrive
Active Contributor

Reposting in hopes of a response to our original message from 11/25/20. We would appreciate knowing whether or not this request is possible.

 

Original message:

 

Hundreds of our participants are blocked from downloading and logging into GoToWebinar’s platform by firewall protections at their places of work, and we anticipate this number continuing to grow. However, those who are blocked by firewalls are still able to access our presentations over the phone using the number and access code from their GoToWebinar email invite.

 

In order to accurately capture the attendance of our presentations, we need to know how many participants are calling in. This metric has become increasingly important for gauging the reach of our program as we have transitioned to an exclusively virtual environment during the pandemic.

 

While we appreciate the updates that GoToWebinar has made in the Analytics section, we also understand that collecting call-in data is available for GoToMeeting and would like to request the addition of this feature to GoToWebinar as well.  Thank you in advance for considering our request that we feel would benefit our organization as well as yours.

AshC
LogMeIn Contributor

@FedStrive  Thanks for the feedback here.  Phone conference data is a great enhancement request that we are considering in the future.  I'm sorry I don't have any info around timelines for development.

FedStrive
Active Contributor

@AshC  Thank you for your reply and for considering our request. If a timeline becomes available, do let us know. We hope this feature can be added soon.