Charges related to Webcast Mode ... OpenVoice

[KateG]

@Ken4 we have reached out to the team about this case. You should have a response soon. Thanks for your patience. 

[Ken4]

Last week heard back from Tech support via an email stating, The webinar was offered as toll free, reason for the charges. I replied back to tech support stating, Webcast Mode does not offer toll free or phone option to registrants/attendees only offers it as an option to Organizers/panelist so again, how can I have 5,700 integrated phone minutes since we only had one speakers for those events on for 120 minutes.

Last Friday I Asked the support person if we could set up a phone call to discuss. Haven't heard back yet

[KateG]

@Ken4 thanks for the update, can you PM me the case number you are waiting on and I can check the status? 

[KateG]

@Ken4 I reached out to the agent assisting you and let them know that you would like a callback. 

[Ken4]

Still, nothing on this. Have been passed off to billing, billing passes off to tech support, sales etc. Seems no one can answer this question about charges

[GlennD]

Sorry @Ken4, I've reached out to the support leaders to get a status update.