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Email notification when registrant cancels

Just like I receive emails when someone registers for a webinar, I would like to receive an email when they cancel registration. If I only have 1 registrant, it would be nice to know if they cancelled so I can free up my calendar.
1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: Feature request: Notice about Customer-Cancelling

@Steuertipps  Cancellations by registrants is a security requirement.  The request to remove registrant data by the recipient is also one that we must abide by for privacy reasons.  If things should change in the future, we will definitely update the Community here with new functionality.

 

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16 REPLIES 16
Active Contributor

Re: Email notification when registrant cancels

I would like to see this as well!


Active Contributor

Re: Email notification when registrant cancels

This just happened to me as well!! I noticed this conversation was from 2 years ago, do you know if this has been added as a feature yet?
Active Contributor

Re: Email notification when registrant cancels

We just had this happen and I tested it with myself and appears this is still not the case that nothing is sent if someone cancels which is not good.  As well the fact it does't appear there is a way to remove the option to cancel and/or run a report to see who cancelled.   Anyone from GoTo that can share the status of any of this being put in place or at least one of the options? Thanks!
LogMeIn Contributor

Re: Email notification when registrant cancels

Hi Melissa,
There must be a way for Attendees to cancel their registration due to various email and privacy rules we have to follow.  Sorry if this is an inconvenience in some way.
 

 

Active Contributor

Re: Email notification when registrant cancels

I can understand that but then would it not make sense to ensure that we as the host are able to be notified via email or a report that they have cancelled? 
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Active Contributor

Re: Email notification when registrant cancels

We just had a similar issue. A registrant cancelled from our webinar, and I received no notification so I was unaware of this. I can't even run a report showing who originally registered and who dropped out. I can't remember the details of this person, so we have no access at all to their contact information.

There should be a way to see who has cancelled, so we can follow up with them to find out why?
Active Contributor

Notifications for Cancellation

Hello, 

We had an attendee that pre-registered for a webinar and cancelled approximately 30 minutes before the start of our webinar. However, our admin account did not receive a notification of the cancellation. We were only able to know that the participant had cancelled because we can rechecked the registration list. - Is it possible to turn on or activate notifications for cancelleations? 

 

Our Organization hosts multiples webinars daily and carefully monitors attendance for tracking purposes. 

Thank you for your help and any ideas that may be applicable! 

LogMeIn Contributor

Re: Notifications for Cancellation

@BethanyM  I am sorry, there is not a notification setting currently when GoToWebinar Registrants cancel.

Active Contributor

Feature request: Notice about Customer-Cancelling

hi,

if a customer cancels a webinar about the functions in Go-To-Webinar, then I don't get any information about it as administrator. Unfortunately, the comparison with the registration list is not enough for me. I absolutely need the information by e-mail.

Would it be a problem to store this information via the admin's e-mail address?

Or is it perhaps possible to switch off the cancellation via the built-in functional areas, e.g. in the confirmation e-mail?

 

Thank you!