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Issues attempting to upload a recording

Hello, I am trying to upload a recording but it just stays at 0% and does not advance. I've left it there all day and still nothing. Any ideas on how to resolve?

GoTo Webinar Recording Error.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Frequent Contributor

Re: Issues attempting to upload a recording

This happened to me, too. I had that problem with Chrome, Edge, and old version Explorer, but it worked in Firefox.

Fran Simon
Engagement Strategies
http://EngageStrat.com
2 REPLIES
Frequent Contributor

Re: Issues attempting to upload a recording

This happened to me, too. I had that problem with Chrome, Edge, and old version Explorer, but it worked in Firefox.

Fran Simon
Engagement Strategies
http://EngageStrat.com
New Contributor

Re: Issues attempting to upload a recording

Ms. Simon,

 

Thank you for your quick response.  After reading your response, I tried it in Firefox and when that didn't work, I reached out to our IT department.  I found out that the issue lies with our firewall settings and it was preventing me from uploading anything. Thanks again as your idea prompted me to reach out to my IT department.