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NilsP
New Contributor

Missing IP in SPF-Record

Hello guys,

 

due to the fact that I was not able to get a contact to any technical expert from LogMeIn I would like to raise this here. 

The SPF-Record of logmein.com is incorrect. This is the SPF-Record of em5984.logmein.com at 06/17/2021 6:45 UTC:

v=spf1 ip4:167.89.58.180 ip4:168.245.49.54 ip4:149.72.155.253 -all

 But mails are also sent by 149.72.66.116 which results in the mails being rejected.

Could you pls have a look on that?

Best regards.

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: Missing IP in SPF-Record

Hi @NilsP ,

 

GoToWebinar support phone numbers can be accessed by clicking on the Call Support link at the bottom of each support article. I have shared your feedback with our product team and will update you once I hear back. Thank you for reporting this.

 

Glenn is a member of the LogMeIn Community Care Team.

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4 REPLIES 4
AshC
LogMeIn Contributor

Re: Missing IP in SPF-Record

Hi @NilsP 

Sorry about the support problem.  Which phone number did you try to dial for Customer Support? 

NilsP
New Contributor

Re: Missing IP in SPF-Record

Hello @AshC 

unfortunally I was not able to find any other phone number than the one from the sales team and I didn't try to contact them with this technical problem. 

GlennD
LogMeIn Manager

Re: Missing IP in SPF-Record

Hi @NilsP ,

 

GoToWebinar support phone numbers can be accessed by clicking on the Call Support link at the bottom of each support article. I have shared your feedback with our product team and will update you once I hear back. Thank you for reporting this.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

NilsP
New Contributor

Re: Missing IP in SPF-Record

Hey @GlennD
your mails sent by 149.72.66.116 are still getting blocked by every well configured firewall. So imho cou should not set this post to "answered". I will try to call the support by your link when I find some minutes later.
Best regards
Nils