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BFD-GO2
New Contributor

The email address you are registering with is already in use

Hello community,

 

we had an event with several speakers and many spectators. Some audience members have complained that the error message "The email address you are registering with is already in use" appears and they cannot attend the talk. There is a webinar setting where you can specify that you can only log in 1 time per user. However, we did not use this setting.

 

How does this error occur? I am happy about any hint.

 

Many thanks,
Chris

 

2 REPLIES 2
GlennD
GoTo Manager

Re: The email address you are registering with is already in use

Hi @BFD-GO2, welcome to the community.

 

Attendee join links are not meant to be shared and will stop working after 4-5 uses (intended to allow attendees to switch devices or rejoin after being disconnected). If you are not overly concerned about attendee registration and just want as many people as possible to be able to view your webinar you could live stream it to YouTube, Facebook or LinkedIn.

 

Glenn is a member of the GoTo Community Care Team.

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BFD-GO2
New Contributor

Re: The email address you are registering with is already in use

Thanks for the feedback.

 

We have talked to the participants and tested during the presentation itself.

Our team was able to log in and join more than 5 times. The participants who have this problem, according to them, have only tried to log in once or twice.

 

We also tried to join several times with the same name and e-mail address in several browsers at the same time. Our staff had no problem here.

 

Is it possible that there is another problem?
If it was only 1 participant, it could have been due to his limited IT knowledge. Unfortunately, there were 3-4 people in each of our presentations who had the problem (maybe the same participants).

 

Thanks again!