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Videoplayback - Audio missing on Phones

We have successfully uploaded the Videos and play back. Some users from PHONE devices (not computer audio), did not got the audio signal from that video. Is this not supported or a setting issue?

Chris Droessler
Respected Contributor

Re: Videoplayback - Audio missing on Phones

This is something GoTo is working on to improve in the future.

Right now, if an Attendee chooses to use the phone for webinar audio rather than using computer audio, the sound from the videos will NOT play on the phone, but will play through the computer speakers, if any.