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Web app attendees can´t be unmuted
Hi, I am using GoToWebinar Lite plan and have a problem with attendees audio. In the control panel, I can´t see the unmute option. And attendees connected via a web app can´t unmute a microphone (th...
If this is a webcast webinar, then that would explain the limitation. If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).
Webinar schedule type comparison: https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-live-webinars-g2w090143
If this is a webcast webinar, then that would explain the limitation. If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).
Webinar schedule type comparison: https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-live-webinars-g2w090143
Yes, it was a webcast webinar. I didn´t mention the webcast limitation. Thank you for your help.
We may consider adding phone support in the future for this type of event, so stay tuned to the new releases of GoToWebinar services... https://support.logmeininc.com/lastpass/help/enable-multifactor-authentication-lp010002
