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My friend appears online when he shouldn't

Hello everyone, I need some clarification here.


My friends' computer is being switched off however he appears to me as online. I restarted the PC and the Hamachi service just to be sure. What would be the cause for this?


URL to the image


EDIT: I did run a diagnosis and it said something that it can't reach it but when I looked at the properties I did see that there was a speed between the connections.  I would also try to ping but it would say "Time out".


Here is an image with how it looks 😕

GoTo Manager

Re: My friend appears online when he shouldn't

Hi @kokosmc98 


Why do I get Request Timed Out when trying to ping a computer?  In most cases, a "Request Timed Out" message is caused by a firewall blocking the connectivity.


Glenn is a member of the GoTo Community Care Team.

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New Member

Re: My friend appears online when he shouldn't

Right, but that still does not explain the fact that he appears online. I need more clarification on that aspect please