server connection

[maccolo24]

we switched router and now its failed to connect to server, this is windows server 2016, before it work now it does not, i am not IT guy but i am looking for solution. for the new router, i tried to diable the firewall if this works, but disabliing router in new router did not solve the problem, also uninstalled and installed again, nothing happen, i have search on internet about solutions, but could not find , please help!

[maccolo24]

i have checked that with the new router MODEL SERCOMM IP3442M-L/US i cannot connect to server Hamachi, with old router everything good, what could be the issue and how can i fix it?

[GlennD]

Hi @maccolo24,

If you click on Details next to the error message, what do they say?

[maccolo24]

Hello @GlennD 
No se puede resolver el nombre del servidor (Cannot resolve server name), tipo (type): [Error del SO (OS error)], código de devolución (return code): [0]

[KateG]

@maccolo24 did you try using the Hamachi diagnostic tool? 

[maccolo24]

Hello @KateG 
yes, we used the hamachi diagnostic tool and you can see the resulta in the following picture. whe we go to "detalles" details, the information inside says this
"No se puede resolver el nombre del servidor (Cannot resolve server name), tipo (type): [Error del SO (OS error)], código de devolución (return code): [0]"

I beleive its the router, we change to a new one and this happened

[KateG]

@maccolo24 I see you have a case open, I've made a note, someone from our team should be reaching out soon.