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New Contributor

LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Hi,

I wanted to use LastPass authenticator together with my LastPass. I've installed the authenticator on my iphone (the device is listed among my mobile devices under the account settings). Following the instructions when setting up the multifactor authentication, I tried to scan the generated barcode but it always failed on DEVICE PAIRING FAILED. An unexpected error has occured (com.logmein.lpa.errors / -1).

Any idea how to fix it?

thank you.

vaclav
6 REPLIES 6
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New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I have the same issue for 20% of my users. Please advise.

Thanks,

Tony
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New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I have this same problem and by it I am unable to use LastPass. My employer's license for me is being wasted.

LastPass Support - PLEASE reply to this problem!
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New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I have this same problem and by it I am unable to use LastPass. My employer's license for me is being wasted.

LastPass Support - PLEASE reply to this problem!

Thanks in advance, Irene
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New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

I'm having the same issue with only some of my users. This is ridiculous, LastPass should spend more time fixing their systems instead of trying to upsell customers at every turn. Please fix.
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New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Same issue here, unable to change to a new mobile phone. Any updates?
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New Contributor

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Any update here or fix, ive been having the same issues trying to sync the lastpass authenticator with my lastpass account.