cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

Android app black screen

On a Samsung s9 and a s10 the logmein app works fine up to the point of connecting. Select the computer. Then type in access password coded. Then black screen and locks up the app. Doesn't matter what computer you try to connect to. Works fine on a iPhone to the same computers.  It will connect bc the computer will show that is being connected but as soon as the app locks up it will make the computer go to the lock screen.

2 REPLIES 2
Highlighted
LogMeIn Contributor

Re: Android app black screen

@rdreynolds  We are looking into this behavior now, thanks for your patience.

Highlighted
New Contributor

Re: Android app black screen

Any update? Still blank black screen on Samsung s9 and s10 phones. It will allow you to get to the part where you put in your password for the computer. The screen will go black and lock up. The remote computer will show remote session at the top of the screen so it connecting. All setting are set to default. Works fine on a iPhone.