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PMLouis
Active Contributor

Cannot install LogMeIn Antivirus on windows 10

Hi,

In our Office, we try to install LMI-antivirus on some workstation but doesn't work; however, we can installl it on some of them.

here is the error Unable to install LogMeIn Antivirus.................. 

How can you help me

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
PMLouis
Active Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

We have receive a recommendation from LogMein Support and they advice us to try again, because there is an update about this bug from Logmein. They solve my issue now.

Here is the solution:

Oct. 20, 2020

Fixes

  • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

 

Just want to know if there is a standalone product for LogmeIn/AV.

 

Thanks a lot

View solution in original post

9 REPLIES 9
AshC
LogMeIn Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

@PMLouis  Have you attempted to save the file first, then run it as Administrator there? 

What about an alternate user profile on one of the problem PCs?

PMLouis
Active Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

@AshC We never use LogmeIn-AV before; It is like a couple of weeks that we have this option through LogMein Central.

Is it possible to have the .exe or  .msi  installation files ? I never heard that, can you tell how to get it? Cause, until now we usually push our installation via logmeIn central.

 

Thanks for your follow up.

 

AshC
LogMeIn Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

I'm sorry, there isn't a standalone file that I'm aware of. 

 

Can you say anything is in common with those PCs or Users encountering the set up problems?  If you're not sure, you may call Customer Support from one of the affected work stations to send in the full logs for examination.

PMLouis
Active Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

We have receive a recommendation from LogMein Support and they advice us to try again, because there is an update about this bug from Logmein. They solve my issue now.

Here is the solution:

Oct. 20, 2020

Fixes

  • The new 6.6.21.304 version of LogMeIn AV install now runs without errors on operating systems that have Windows Updates KB4580347 and KB4579311 (Oct 13) deployed.

 

Just want to know if there is a standalone product for LogmeIn/AV.

 

Thanks a lot

View solution in original post

PMLouis
Active Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

Hi,

i have another question: Is it possible to install this AV on Mac OS ?

 

Thank you !

AshC
LogMeIn Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

@PMLouis  Mac support may be coming in 2021...

PMLouis
Active Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

thank you @AshC  for your quick answer ! 

johan21
New Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

I have still problems installing LogMeIn Antivirus on windows 10, how can I troubleshoot this to find out what is causing this?

Is it possible that some Windows Updates are blocking the installation? If so, which ones?

AshC
LogMeIn Contributor

Re: Cannot install LogMeIn Antivirus on windows 10

@johan21  Exactly how are you attempting to install LMI AV there?  Is this the only Windows machine that's having a problem?